It is important you read our Privacy Policy and familiarise yourself with the way we handle your personal information in the form of collection, usage, security and disclosure.
Should you have questions about this policy, please feel free to email us at privacy@hotelseeker.com.au
Information Collected From All Visitors
By browsing our website we can gather statistical information such as your IP address or number of pages visited. No personal information is collected. We use this statistical data to administer our site and analyse web traffic.
How we Use and Disclose Personal Information Collected from You
If you book accommodation with HotelSeeker.com.au, we gather personal information from you which may include your full name, email address, telephone numbers, postal code of your address, and credit card account details so we can process your booking. It is important that the information you provide for us is complete, accurate and up to date.
Your full name and credit card details are passed on to the Accommodation Provider with whom you apply to make a booking, for credit card processing. None of your personal information is given out to any third parties apart from the Accommodation Provider.
We may also use your email address to inform you of important changes (such as changes to terms of service). We do not use your email address for general marketing purposes without your authority. There are opt-in mailing lists for these purposes available on our home page under Newsletter Email and on booking page.
Be assured that we will not disclose or share your personal information with other companies or business entities except where necessary to facilitate your use of the website.
General Security & Storage
We believe it is important to keep the personal information about you secure from misuse, loss, unauthorised access, modification or disclosure.
We take great care to protect your personal information through usage of encryption technology to help prevent any third party from intercepting the information, through security and password protection measures and confidentiality requirements for our employees.
Your personal information is stored on our secure servers through our hosting partners HostMySite.com which has one of the most advanced datacentre in the world. The servers are monitored 24/7 by an advanced alert system.
Credit Card Security
We excercise great care in providing secure transmission of your personal information. HotelSeeker.com.au uses St George Banks Internet Payment Gateway system to provide a secure environment for the authorisation of credit card transactions over the internet. Confidential information including your credit card details are encrypted the moment they are transmitted from your browser to the St George Banking Network using industry standard SSL (Secure Socket Layers) 256-bit encryption technology by Xramp Security Services, Inc. Your credit card details are not stored anywhere on the Internet or our databases and the only company that has access to this specific data is the St George Bank. The bank also sends confirmation information via the same encryption technology back to your browser after completing a transaction.
Market Research
We may perform market research from time to time in an effort to improve our service and performance to our suppliers and clients. This market research may be performed by our own staff or a third party may be asked to conduct market research analysis on our behalf. Only the minimum details required for this market research and analysis will be supplied to any third party and will be covered by confidentiality agreements to protect your details.
Accessing Your Information
You may request us to send you the information we hold about you. This can achieved only if you nominate the same email address given for the booking confirmation as this is the only email we have that validate your account. We may charge a small fee to cover our reasonable expenses in meeting your request.
Update to this Policy
As our website evolves over time or our data handling policies change, we will update this privacy policy. Changes made to this policy, will be effective forteen days following the posting of the new policy on the website. This Privacy Policy will be governed by the Laws of Australia.